FAQ

Creating an account at Cleopatra Palace Casino is quick and straightforward. Visit our website and click the 'Sign Up' or 'Register' button at the top of the page. You'll need to provide some basic personal information including your name, date of birth, email address, and physical address. You'll also create a username and password for logging in. Make sure all information is accurate, as this will be verified during the KYC process when you make your first withdrawal. After submitting your information, you'll receive a confirmation email with a link to verify your account. Click the link, and you're ready to start playing! The entire process typically takes less than five minutes.

The $888 welcome bonus at Cleopatra Palace Casino is our generous offer for new players, split across your first two deposits. Here's how it works: On your first deposit, you'll receive a 100% match bonus up to $400. This means if you deposit $400, you'll get an additional $400 in bonus funds. On your second deposit, you can claim up to $488 more in bonus funds. To claim this welcome offer, simply create your account, navigate to the cashier section, select 'Bonuses,' and choose the welcome bonus before making your qualifying deposit. Remember that this bonus comes with wagering requirements that must be met before you can withdraw any winnings. Always check the current terms and conditions on our promotions page for the most up-to-date information about wagering requirements and game restrictions.

At Cleopatra Palace Casino, we offer several secure payment methods to ensure convenient deposits and withdrawals. Currently, our available payment options include: Bank Wire Transfer, MasterCard, Visa, and eWalletXpress. All transactions are processed in USD. For deposits, funds typically appear in your account instantly when using credit cards or eWalletXpress, while bank transfers may take 1-3 business days to process. For withdrawals, processing times vary by method: eWalletXpress withdrawals are typically processed within 24 hours, credit card withdrawals within 3-5 business days, and bank transfers within 5-7 business days. We prioritize the security of your financial information, employing advanced encryption technology to protect all transactions. Please note that minimum and maximum deposit/withdrawal limits may apply depending on your chosen payment method.

Wagering requirements at Cleopatra Palace Casino refer to the number of times you must play through a bonus amount before you can withdraw any winnings associated with it. For our standard bonuses, including the $888 welcome bonus, the typical wagering requirement is 30x the bonus amount. This means if you receive a $100 bonus, you'll need to place bets totaling $3,000 before the bonus funds and associated winnings become withdrawable. Different games contribute differently toward meeting these requirements: slots typically contribute 100%, while table games like blackjack and roulette may contribute between 10-25%. Video poker usually contributes around 20%. It's important to note that some games may be excluded entirely from wagering contribution. Always check the specific terms for each promotion, as requirements may vary between different bonus offers. The casino provides a clear tracker in your account so you can monitor your progress toward meeting these requirements.

Cleopatra Palace Casino offers an extensive collection of games powered exclusively by Real Time Gaming (RTG), one of the industry's most respected software providers. Our game library includes: Slots: Hundreds of options ranging from classic 3-reel slots to innovative 5-reel video slots with multiple paylines and bonus features. Popular titles include Cleopatra's Gold, Aztec's Millions, and Caesar's Empire. Table Games: All the casino classics including multiple variants of blackjack, roulette (American and European), baccarat, craps, and poker games like Caribbean Stud and Let 'Em Ride. Video Poker: Dozens of variations including Jacks or Better, Deuces Wild, Joker Poker, and Bonus Poker. Specialty Games: Keno, scratch cards, and other instant-win games. Progressive Jackpots: Several slots and table games offering life-changing progressive jackpot prizes that grow until someone wins. Our game selection is regularly updated with new releases to keep the experience fresh and exciting for our players.

Yes, Cleopatra Palace Casino is fully optimized for mobile play, allowing you to enjoy your favorite games on smartphones and tablets. Our mobile platform is compatible with both iOS and Android devices, with no app download required. Simply navigate to our website using your mobile browser, log in to your account, and start playing. The mobile version offers most of the same games available on our desktop site, including slots, table games, and video poker titles from Real Time Gaming. The interface automatically adjusts to your screen size for optimal viewing and gameplay. All account functions—including deposits, withdrawals, claiming bonuses, and contacting customer support—are accessible through the mobile platform. The mobile casino uses the same security protocols as our desktop site, ensuring your data and transactions remain protected regardless of which device you're using.

The Know Your Customer (KYC) verification process at Cleopatra Palace Casino is a standard security procedure required by gaming regulations to confirm your identity and prevent fraud. This process is typically initiated when you request your first withdrawal. To complete verification, you'll need to provide copies of certain documents: Photo ID (passport, driver's license, or government-issued ID card), Proof of address (utility bill, bank statement, or official government letter dated within the last 3 months), and Proof of payment method (photo of credit card showing the first 6 and last 4 digits, or screenshot of e-wallet account). To submit these documents, log into your account, navigate to the verification section, and upload the required files. Our security team will review your documents within 24-48 hours. Once verified, your account will be fully validated, and you won't need to repeat this process for future withdrawals unless you add a new payment method or update your personal information. All documents are handled with strict confidentiality and stored securely in compliance with data protection regulations.

If you encounter technical issues while playing at Cleopatra Palace Casino, here are some troubleshooting steps to resolve common problems: First, refresh your browser or restart the game. This simple step often resolves minor glitches. Ensure your internet connection is stable and working properly. Clear your browser's cache and cookies, as accumulated data can sometimes cause performance issues. Try using a different browser (Chrome, Firefox, Safari, etc.) to see if the issue persists. If you're playing on mobile, check that your device meets the minimum system requirements and has sufficient free memory. For specific game issues, note the game name and any error messages you receive. If these steps don't resolve your problem, contact our customer support through the Email Entry Form with details about the issue, including: the device you're using, your operating system, browser type and version, the specific game or casino feature affected, and a description of what happened. Our technical team will investigate and respond promptly to help resolve your issue. For urgent matters, we recommend including screenshots that show the problem, which can help us diagnose the issue more quickly.

At Cleopatra Palace Casino, we prioritize the security of your personal and financial information. We employ industry-standard 128-bit SSL (Secure Socket Layer) encryption technology to protect all data transmitted between your device and our servers, ensuring that sensitive information cannot be intercepted by unauthorized parties. Our privacy policy strictly limits how we use your personal data, and we never sell or share your information with third parties except where legally required. All payment processing is handled through secure, PCI-compliant systems that adhere to the strictest international standards for financial data protection. Our casino software is regularly audited for security vulnerabilities, and we maintain robust firewalls and intrusion detection systems to prevent unauthorized access to our servers. Additionally, we implement strict internal data access controls, meaning only essential personnel can access customer information on a need-to-know basis. We also encourage players to use strong, unique passwords for their accounts and offer additional security features like withdrawal verification to prevent fraudulent activity.

Customer support at Cleopatra Palace Casino is available to assist you with any questions or concerns you may have. Our primary support channel is through our Email Entry Form, which can be accessed from the 'Contact Us' or 'Support' section of our website. When submitting an inquiry, please include your username, a detailed description of your issue or question, and any relevant screenshots if applicable. This helps our support team address your concerns more efficiently. Our support team typically responds to email inquiries within 24 hours. For account-specific questions, security concerns, or sensitive matters, email is our recommended contact method as it provides a secure and documented communication channel. While we currently don't offer live chat or telephone support, we're committed to providing thorough and helpful responses to all inquiries received through our Email Entry Form. Our support team is knowledgeable about all aspects of our casino operations, including account management, bonuses, games, payments, and technical issues.

Cleopatra Palace Casino is committed to promoting responsible gambling and offers several tools to help players maintain control over their gaming activity. Self-exclusion options allow you to temporarily or permanently block access to your account if you feel you need a break from gambling. Deposit limits can be set on a daily, weekly, or monthly basis to help manage your spending. Session time alerts notify you when you've been playing for an extended period, helping you stay aware of your time spent gambling. Reality checks provide periodic reminders of how long you've been playing and your win/loss status during your current session. Account history access lets you review your complete gambling activity, including deposits, withdrawals, and game play. We also provide information and resources about problem gambling, including self-assessment tools and links to professional support organizations like Gamblers Anonymous and the National Council on Problem Gambling. To access these responsible gambling tools, visit the 'Responsible Gaming' section of your account settings. Our customer support team is also available to assist with implementing any of these measures upon request.

Real Time Gaming (RTG) is a well-established and respected casino software provider that has been in the industry since 1998. Cleopatra Palace Casino exclusively uses RTG software for several compelling reasons. RTG is known for delivering high-quality games with exceptional graphics, smooth animations, and immersive sound effects that create an authentic casino atmosphere. Their software offers a diverse portfolio of over 300 games, including innovative slot titles with unique features, traditional table games with multiple variants, video poker, and specialty games. RTG is particularly renowned for their random progressive jackpots that can trigger on any spin regardless of bet size, adding excitement to the gaming experience. The software is designed to be stable and reliable, with minimal loading times and seamless gameplay across both desktop and mobile platforms. RTG also prioritizes fair gaming, with all their games using certified random number generators (RNGs) that ensure completely random outcomes. Additionally, the software includes advanced security features to protect player data and transactions, aligning with our commitment to providing a safe gaming environment.

Processing withdrawals at Cleopatra Palace Casino is straightforward. To request a withdrawal, log into your account, navigate to the cashier section, and select 'Withdraw.' Choose your preferred withdrawal method from the available options (Bank Wire Transfer, credit card reversal to your Visa or MasterCard, or eWalletXpress), enter the amount you wish to withdraw, and confirm your request. All withdrawals are processed in USD. Before your first withdrawal, you'll need to complete our verification (KYC) process by submitting identification documents. This is a one-time requirement unless you add new payment methods later. Withdrawal processing times vary by method: eWalletXpress withdrawals typically process within 24-48 hours, credit card withdrawals within 3-5 business days, and bank transfers within 5-7 business days. Minimum withdrawal amounts apply: typically $100 for bank transfers and $50 for other methods. Maximum withdrawal limits may also apply depending on your player status and chosen method. If you have an active bonus, ensure you've met the wagering requirements before requesting a withdrawal to avoid forfeiting bonus funds or associated winnings. For security purposes, we generally process withdrawals back to the same payment method used for deposits where possible.