Support
At Cleopatra Palace Casino, we understand that questions and issues can arise at any time during your gaming experience. That's why our dedicated support team is available around the clock to assist you with any concerns you might have.
How to Contact Our Support Team
We've made it easy to get in touch with our friendly support staff through multiple channels:
Email Support: Our most comprehensive support option is our Email Entry Form, where you can provide detailed information about your question or concern. Our team typically responds within 24 hours, though we strive to answer most inquiries much faster.
While we currently don't offer live chat or phone support, we're committed to providing timely and helpful responses through our email system. Our support representatives are thoroughly trained to handle all types of inquiries related to your Cleopatra Palace Casino experience.
Common Support Topics
Our support team is equipped to help you with a wide range of topics, including:
- Account management and verification
- Deposit and withdrawal assistance with Bank Wire Transfer, MasterCard, Visa, and eWalletXpress
- Questions about our $888 Welcome Bonus on your first two deposits
- Technical issues with our Real Time Gaming software
- Gameplay rules and strategies
- Responsible gaming resources
Frequently Asked Questions
Before contacting support, you might find quick answers in our comprehensive FAQ section. We've compiled answers to the most common questions our players ask, saving you time and providing immediate solutions to typical concerns.
Our Support Promise
When you reach out to Cleopatra Palace Casino's support team, you can expect:
- Professional and courteous service
- Knowledgeable staff familiar with all aspects of online casino gaming
- Clear and straightforward answers to your questions
- Prompt resolution of any issues you encounter
- Support for USD currency transactions
We take pride in our ability to resolve player concerns efficiently. Our support team members are casino gaming enthusiasts themselves, so they understand the importance of quick and effective assistance when you need it most.
Feedback Matters
Your feedback helps us improve. After interacting with our support team, we welcome your thoughts on your experience. This information helps us continuously enhance our support services to better meet your needs.
At Cleopatra Palace Casino, we're committed to providing you with not just exceptional games from Real Time Gaming, but also the support you deserve for a smooth and enjoyable gaming experience.